How Can I Place an Order?
To place an order, you must first create an account to access the members’ login area. Once registered, you can easily browse, order, view, and track any of your favorite items displayed on our website.
How Do I Know the Current Status of My Order?
We keep you updated throughout the order process. You will receive notifications at every stage of your order’s journey, from processing to delivery.
How Do I Know I’ve Successfully Placed an Order?
After placing an order, you will receive an order confirmation email containing your order number. This serves as proof of your order and allows you to track it on our website.
How Long Will It Take for My Order to Arrive?
We aim to deliver your order within:
• 4-5 business days for Indian orders.
• 10-15 business days for international orders.
In case a particular item requires more time, we will notify you immediately.
What Products Do You Offer?
We specialize in an exclusive and extensive collection of Kurta Sets featuring vibrant colors, unique patterns, and stylish designs. Our brand is renowned for its world-famous ethnic wear collection.
Do Shipping Charges Vary by Country?
Yes, shipping charges vary depending on the destination country. The exact cost will be calculated during the checkout process.
What Are Your Shipping Charges for Deliveries Within India?
We offer FREE DELIVERY for all orders within India.
How Are Items Delivered?
We deliver your items using trusted logistics partners, including DELHIVERY, DHL, DTDC, FedEx, and XPRESS BEES.
Can I Pay Using My Debit Card?
Yes, we accept all major debit cards for seamless payment.
How Do I Know You’ve Received My Payment?
Once your payment is successfully processed, you will receive an email confirmation containing your order number.
Can I Pay via Bank Transfer? How Can I Get the Details?
Yes, bank transfers are accepted. If you select “Pay by Bank Transfer” as your payment option, you will receive an email with our bank account details to complete the transaction.
Are My Credit Card or Bank Details Secure?
Yes, your details are 100% secure. We use SSL protocol to process all transactions securely, ensuring that your information is encrypted before being transmitted.
What Is the Procedure to Return a Product?
If you wish to return a product, please inform us within 48 hours of receiving it. You can contact us via email or phone to initiate the return process.
Will I Get a Full Refund for a Returned Product?
Refund values depend on individual cases and are at the sole discretion of our operations team.
Complaints or Feedback
If you have any complaints, feedback, or suggestions, please email us at:
support@kurtagrace.in
We value your input and strive to improve your shopping experience!